OpenMaster for Telecom case studies
Intermedia

The company

Intermedia Communications Inc, a fast-growing CLEC (Competitive Local Exchange Carrier) based in Tampa, Fla, has selected the OpenMaster for Telecom management software to be its primary network management platform. Intermedia Communications is a rapidly growing provider of integrated telecommunications solutions to business and government customers. These solutions include voice and data, local and long distance, and advanced network access services in major U.S. markets. Intermedia Communications' enhanced data portfolio, including frame relay networking, ATM, and a full range of business Internet connectivity and web hosting services, offers seamless end-to-end service virtually anywhere in the world.

The critical issue

Intermedia's aim was to improve customer service and productivity and facilitate the integration of acquisitions.

The solution

The company selected the OpenMaster solution after an in-depth analysis of competing products. The software assists the running of Intermedia Communications' commercial services, which include frame relay, dedicated transmission facilities for data, video and voice, and local and long distance voice switching.

The Evidian difference

The TMN-based management solution has enabled the simplification of the Intermedia operation by replacing or integrating 15 different point-specific elements and network managers associated with the monitoring and management of the network and personnel. This therefore provides a distributed architecture and a customer-centric approach to the company.