OpenMaster case studies

Maximizing service levels

More than 1500 sites around the world are using OpenMaster to successfully enhance their business. OpenMaster assures the optimum service level for critical applications: ERPs, high risk or e-Business.

A U.S. State Superior Court needed to manage its landmark program providing citizens with 24x7 access to more than 20 million court records via the Internet.

OpenMaster monitors and controls multiple web servers, systems, and networks, automatically tracking problems.and reporting
Benefits include scalability to manage multiple systems across the network, integration with existing IT processes and applications, and fast problem resolution

A global player in the 'Do It Yourself' sector and the largest home improvement retailer in Europe required a reliable and effective IT solution that would improve service quality, simplify processes and be quick and easy to install:

OpenMaster implemented a solution that took account of the company's open, heterogeneous and distributed IT environment, whilst at the same time providing a high quality of service around the clock
The company now benefits from a centrally managed, multi-site IT environment as a direct result of the OpenMaster suite

A European Police Department needed to manage and secure over 5000 networked PC workstations - over half located in rural police stations:

OpenMaster provided network management, user security and single sign-on functionality, with centralized desktop administration capabilities (inventory; software distribution, and remote control)
Primary benefits for the police department include a stable PC infrastructure, improved network performance and uptime, and, most importantly, happy end users.

A European electricity supplier looking to expand after market deregulation needed to realign their systems and distribute them to business departments in new regions:

OpenMaster provided centralized management of their newly distributed systems including monitoring, control, software distribution and backup
Primary benefits include better IT alignment with business goals and standardized, quality-driven support procedures for their centralized staff.

A publishing and distribution firm, which handles virtually all foreign publications in every media format, needed to improve business system availability and reduce management costs:

OpenMaster provided automated and unattended operations capabilities for diverse systems and network resources
The firm benefited from improved system and network performance and uptime, while leveraging existing IT skills.

A bank with 75 branch offices needed to automate the production workload on its new UNIX servers to decrease operational costs:

OpenMaster provided automated job scheduling capabilities for the entire banking application set
The bank saves an estimated 35% on its day-to-day operations costs

Service Management Intelligence : OpenMaster

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OpenMaster case studies

Maximizing service levels





Service Management Intelligence : OpenMaster Service management Service Modeling Benefits Case studies Products Service Level Management Enterprise Monitoring OpenMaster SLA OSS service assurance: OpenMaster for Telecom White papers Supported versions	Evidian > Products > OpenMaster OpenMaster case studies Maximizing service levels More than 1500 sites around the world are using OpenMaster to successfully enhance their business. OpenMaster assures the optimum service level for critical applications: ERPs, high risk or e-Business. A U.S. State Superior Court needed to manage its landmark program providing citizens with 24x7 access to more than 20 million court records via the Internet. OpenMaster monitors and controls multiple web servers, systems, and networks, automatically tracking problems.and reporting Benefits include scalability to manage multiple systems across the network, integration with existing IT processes and applications, and fast problem resolution A global player in the 'Do It Yourself' sector and the largest home improvement retailer in Europe required a reliable and effective IT solution that would improve service quality, simplify processes and be quick and easy to install: OpenMaster implemented a solution that took account of the company's open, heterogeneous and distributed IT environment, whilst at the same time providing a high quality of service around the clock The company now benefits from a centrally managed, multi-site IT environment as a direct result of the OpenMaster suite A European Police Department needed to manage and secure over 5000 networked PC workstations - over half located in rural police stations: OpenMaster provided network management, user security and single sign-on functionality, with centralized desktop administration capabilities (inventory; software distribution, and remote control) Primary benefits for the police department include a stable PC infrastructure, improved network performance and uptime, and, most importantly, happy end users. A European electricity supplier looking to expand after market deregulation needed to realign their systems and distribute them to business departments in new regions: OpenMaster provided centralized management of their newly distributed systems including monitoring, control, software distribution and backup Primary benefits include better IT alignment with business goals and standardized, quality-driven support procedures for their centralized staff. A publishing and distribution firm, which handles virtually all foreign publications in every media format, needed to improve business system availability and reduce management costs: OpenMaster provided automated and unattended operations capabilities for diverse systems and network resources The firm benefited from improved system and network performance and uptime, while leveraging existing IT skills. A bank with 75 branch offices needed to automate the production workload on its new UNIX servers to decrease operational costs: OpenMaster provided automated job scheduling capabilities for the entire banking application set The bank saves an estimated 35% on its day-to-day operations costs	What the analysts say "... among the most comprehensive enterprise management offerings I've seen..." Mark O'Connor, Senior Analyst, The Yankee Group "OpenMaster's strengths lie in its enterprise design point, an architecture that is adaptable to industry evolution and customer change…" Susan E. Aldrich, Patricia Seybold Group "[Evidian's] competition has been managing one problem at a time and then trying to backward-integrate all those piece parts. [Evidian's] approach starts by creating a common foundation for enterprise service-level management and security policy enforcement…" Marc Bouchard, Senior Analyst, Meta Group Evidian NewsDesk Get regular news about secure management solutions and best practices >> QUESTIONS?